Privacy Policy
Effective date: 11 February 2026. Learn how we protect and manage your information.
Pingora Labs Private Limited (“Pingora”, “we”, “us”, or “our”) builds collaboration and workforce management tools. This Privacy Policy explains how we collect, use, and protect personal information when you access Pingora via web, mobile, or integrated services (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please discontinue use of Pingora.
Account Data: Name, email, username, phone number, profile photo, and organizational details provided by you or your administrator.
Authentication & Usage Data: Login timestamps, device/browser metadata, IP address, attendance records, communication logs, planning data, and interactions within the product.
Integrations & Third Parties: Information received from connected services (e.g., calendar, HRIS, SSO) subject to your organization’s configuration.
Support Communications: Messages, tickets, feedback, or recordings when you contact Pingora support.
To deliver and maintain the Service, including authentication, access control, attendance tracking, messaging, and analytics.
To improve performance, monitor reliability, and enhance user experience through diagnostics and product usage insights.
To communicate with you about updates, security notices, and support in accordance with your organization’s preferences.
To comply with legal obligations, enforce Terms & Conditions, and prevent fraud or misuse.
We process personal data under one or more of the following bases: performance of a contract (delivering the Service to your organization), legitimate interests (product improvement, security monitoring), legal obligations, and consent (where required for optional features).
Pingora may share data with vetted subprocessors that provide hosting, analytics, and support services. Each subprocessors is bound by contractual confidentiality and security obligations.
We may disclose information when required by law, court order, or to protect the rights and safety of Pingora, our users, or the public.
Data may be transferred to jurisdictions outside your country. We implement appropriate safeguards (such as standard contractual clauses) to protect personal data during cross-border transfers.
We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
When an organization disables a tenant or when data is no longer needed, we follow secure deletion or anonymization procedures according to our retention schedule.
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data.
Most requests can be managed through your organization administrator. You can also contact Pingora at contact@matchbestsoftware.com for assistance. We will respond in accordance with applicable laws.
We implement technical and organizational measures such as encryption in transit and at rest, network segmentation, access controls, and monitoring.
No system is completely secure, so we encourage users to maintain strong passwords, enable MFA where available, and promptly report suspicious activity.
Pingora is not directed to children under 16 and we do not knowingly collect personal data from minors. If you believe a child has provided information, contact us so we can take appropriate action.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will include a revised “Effective date” and be posted on this page.
Where required, we will notify administrators of material changes via email or in-product alerts.
For privacy questions, requests, or complaints, contact our Data Protection Officer at contact@matchbestsoftware.com